Support
Common questions about purchases, offline use and content.
How do I restore a purchase?
Sign in with the Apple Account used for the purchase. Open Settings → Ad-Free Atlas → Restore Purchases. An internet connection is needed to verify with Apple.
How do I manage ads and ad permissions?
The one-time purchase on Settings → Ad-Free Atlas removes all ads. Change permission for personalized ads in iOS Settings → Privacy & Security → Tracking. Where consent is required (e.g. the EU, UK and Switzerland), Settings → Privacy choices reopens Google’s consent form.
Why won’t a photo load?
Photos not previously downloaded need an internet connection. Check your connection and try again. Maps and texts remain available if photos cannot load.
Which languages are available?
Turkish, English, Spanish, French, German and Simplified Chinese. Change the app language in Settings.
How do I delete passport data?
Places you open are recorded automatically in your passport (first and last view, number of views), together with your saved places and routes. Settings → Delete passport data deletes everything on this device and, through iCloud, on all your devices. Deleting the app removes only this device’s copy; with iCloud sync on, also use that setting or Settings → [your name] → iCloud → Manage Account Storage → Atlomira Atlas. Device backups may retain data separately depending on your Apple and device settings.
How can I report an error in the content?
Note the place, selected language and information you believe is incorrect. Include a reliable source if available. You do not need to send any personal information.
Contact
Include your device model, iOS version and a short description. Hide personal information in screenshots before sharing.