Support
Common questions about purchases, offline use and content.
How do I restore a purchase?
Sign in with the Apple Account used for the purchase. Open Settings → Parent Area → Restore Purchases. An internet connection is needed to verify with Apple.
Why won’t a photo load?
Photos not previously downloaded need an internet connection. Check your connection and try again. Maps and texts remain available if photos cannot load.
Which languages are available?
Turkish, English, Spanish, French, German and Simplified Chinese. Change the app language in Settings.
How do I delete passport data?
Manage passport entries within the app. Deleting the app also removes local data. Device backups may retain data separately depending on your Apple and device settings.
How can I report an error in the content?
Note the place, selected language and information you believe is incorrect. Include a reliable source if available. You do not need to send a child’s name, photo or other personal information.
Contact
Our support email address is being set up. TestFlight testers can use the feedback option on the app’s TestFlight page.